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Customer Care Warranties & Returns

Warranty Terms & Conditions

Warranty Terms & Conditions

The conditions below describe the prerequisites and scope of our warranty. They do not affect your statutory rights or the obligations of your retailer and your contract with them.

Ninja Guarantees

A household appliance like a blender or a kitchen system constitutes a sizeable investment. Your new machine needs to work properly for as long as possible. The guarantee it comes with is an important consideration – and reflects how much confidence the manufacturer has in its product and manufacturing quality.

Every Ninja machine comes with a free parts and labour guarantee.

You can also find online support by visiting our Customer Support section on our website.

 

How long are new Ninja products guaranteed for?

How long are new Ninja products guaranteed for?

All of our Ninja Kitchen products have a 12 month warranty.

Click here to register your warranty.

If you have purchased directly from Ninja Kitchen UK, your warranty is automatically registered for you.

What are the benefits of registering my Ninja guarantee?

What are the benefits of registering my Ninja guarantee?

When you register your guarantee, we’ll have your details to hand if we ever need to get in touch. You can also receive tips and advice on how to get the best out of your Ninja product and hear the latest news about new Ninja technology and launches.

If you register your guarantee online, you’ll get instant confirmation that we’ve received your details.

What is covered by the Ninja guarantee?

What is covered by the Ninja guarantee?

Repair or replacement of your Ninja machine (at Ninja’s discretion), including all parts and labour. A Ninja guarantee is in addition to your legal rights as a consumer.

What is not covered by the Ninja guarantee?

What is not covered by the Ninja guarantee?

  • Normal wear and tear such as cups, pitchers, lids, blades etc.
  • Accidental damage, faults caused by negligent use or care, misuse, neglect, careless operation or handling of your Ninja product which is not in accordance with the Ninja Operating Manual supplied with your machine.
  • Use of your Ninja product for anything other than normal domestic household purposes.
  • Use of parts not assembled or installed in accordance with the operating instructions.
  • Use of parts and accessories which are not Ninja Genuine Components.
  • Faulty installation (except where installed by Ninja).
  • Repairs or alterations carried out by parties other than Ninja or its agents.
  • Products that have been purchased from a retailer we do not directly supply.

When should I register for my extended Ninja guarantee?

When should I register for my Ninja guarantee?

Purchased directly from Ninja Kitchen UK

If you have purchased your Ninja product directly from our website, we have you covered.  Your product will automatically be registered for 12 months.

Purchased from a 3rd party retailer we supply

You can register your guarantee online within 28 days of purchase. To save time, you’ll need the following information about your machine:

IMPORTANT

  • The 12 month guarantee will only cover your product from the date of purchase.
  • Please keep your receipt at all times. Should you need to use your extended guarantee we will need your receipt to verify the information you have supplied to us is correct. The inability to produce a valid receipt may invalidate your guarantee.

If you have any concerns during the guarantee period, please contact our Customer Service Team and we will go through troubleshooting and advise on the best course of action.

What happens when my guarantee runs out?

What happens when my guarantee runs out?

Ninja do not design products to last for a limited time. We do appreciate that there may be a desire for our customers to want to repair their Ninja products after the warranty has elapsed. In this case please contact our freephone customer service help line and ask about our out of warranty program, on 0800 862 0453.

Where can I buy genuine Ninja spares and accessories?

Where can I buy genuine Ninja spares and accessories?

Ninja spares and accessories are developed by the same engineers who developed your Ninja machine. You’ll find the full range of Ninja accessories, spares and replacement parts for all Ninja machines at www.ninjakitchen.eu/uk .

Please remember that using non-Ninja spares invalidates your guarantee.

Our right to refuse a warranty claim

Our right to refuse a warranty claim

If you have purchased your product through one of our multi-pay special offer sites and the account is in arrears, the warranty will be void until the account is brought up to date.

This will include any parts or main units that may need replacing under the warranty terms and conditions.

Warranty Replacements

Warranty Replacements

If we need to replace a full unit within the warranty period, there is a set process that we follow.

Firstly, we need to complete troubleshooting with you and if we deem that the item has failed, we will send you a replacement part.

If the replacement part does not resolve the issue, we will send you a returns label to return the item back to us free of charge.

We will order you a replacement unit and once the product that needs to be returned has been delivered to a local Pick-Up Shop, the replacement order we have on hold will be automatically released. This item will then be delivered within 24 – 48 Business Hours.

As stated in our returns policy, the item will need to be boxed when you take it to the Pick-Up Shop.

 

Returns Policy

Returns

Returning Main Units

If you wish/need to return a main unit, we can provide you with a free of charge returns label. We will send you this via email and you will need to attach the label to the parcel and return the product to your nearest Pick-Up Shop.

The item must be placed in a box or the Pick-Up Shop will not accept the return.

You can find a list of your local Pick-Up Shops on the following link:

https://www.dpd.co.uk/apps/shopfinder/index.jsp

We also offer the opportunity to have the item collected from a property.

As this is outside of our normal returns policy, there will be a £15.00 collection fee which must be paid for when requesting a collection to take place. This includes collections that we arrange within the 30-day money back offer and for warranty replacements.

Returning Parts/Accessories

Parts and/or accessories should be returned at the Customer’s own expense to the below address:

Euro-Pro Europe Ltd.
Attention: Customer Services
15 Mariner Court
Calder Park
Wakefield
West Yorkshire
WF4 3FL

“Cooling off” period

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have a legal right to cancel a contract to purchase a product or products from us at any time within the period commencing when the contract comes into force and ending 30 days after the day you received the product (if your contract is for a single product) or the day on which you received the last of the separate products ordered.

To cancel a contract in this way, you must contact us directly to give notice of your cancellation request. The easiest way to do this is to contact our Customer Service Team on 0800 862 0453.

If you cancel a contract on this basis, you must promptly return the products to us, in the same condition in which you received them.

If you cancel a contract on this basis, you will be refunded in full (including the cost of sending the products to you, up to the amount the consumer would have paid for the least expensive common and generally acceptable kind of delivery offered) once we have received the item back. However, you will be responsible for paying the cost of returning parts/accessories to us except that if you have returned the products to us because they are faulty or mis-described, we will refund the price of the products in full (including the cost of sending the products to you, up to the amount the consumer would have paid for the least expensive common and generally acceptable kind of delivery offered) together with any reasonable costs you incur in returning the products to us.

If you cancel a contract on this basis and you do not return the products to us, we may offer to recover the products and charge you for the costs we incur in doing so. Similarly, if you return the products at our expense, we may pass that expense on to you.

Refunds

Refunds

If you cancel a contract and are entitled to a refund, we will refund any money received from you using the same method originally used by you to pay for your purchase.

We will process the refund due to you as soon as possible and, in any event, within 30 days of:

(a) if you have received the product and we have not offered to collect it from you, the day we received the product or (if earlier) the day on which you supply evidence of having sent the product back to us; or

(b) if you have not received the product or you have received it and we have offered to collect it from you, the day you inform us of your decision to cancel the contract.

A refund will usually take 5 – 10 working days for the funds to be available in your account.  This depends on when your card provider processes the refund request.

If you have paid by PayPal, the funds typically arrive bank in your account on the same day.