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UK Customer Care

Bank Holiday Times

1st May                 9am until 5pm
2nd May                8am until 6pm
3rd May                 8am until 6pm
4th May                 8am until 6pm
5th May                 8am until 6pm

Please note any orders placed after 3pm on Thursday 27th will be delivered after 1st May.


At SharkNinja we aim to provide best in class Customer Care. If you have any questions or would like to contact us please do so using one of the methods below.

We are available Monday to Friday between 8am and 6pm.


“Great. Thanks so much for your help. Best Customer Service I have come across in years. I completed your survey too and I don’t normally bother but you have been exceptional. Please pass this on to your boss if you can.”

“I just wanted to thank you for the first class Customer Service I received from you. It certainly puts my faith back in the knowledge that there are companies out there that that genuinely care about their customers. Thank you once again.”

“My replacement part arrived promptly this morning. Excellent Customer Service. I will be recommending the Shark Vacuum Cleaner to my family, friends and others. Time and again products are let down by poor customer service, so it is such a relief to deal with a company with excellent Customer Service.”

“I must say I am very impressed with the level of Customer Service which I have experienced and I will without doubt be buying another Shark machine in future. We have become so used to fighting to get any resolution to simple problems these days.”

“This is the second time that I have used the warranty with my Shark Vacuum. Not only would I rate the Shark products highly, but the Customer Service is astounding to say the least. Absolutely 5* service. I cannot think how you could improve on this. Thank you Shark”

“The person I spoke to was excellent, first class. Spoke clearly had a very pleasant telephone manner. Answered all questions, prices, availability and delivery details. Hang onto this staff member – worth her weight in gold. Amazingly good experience.”