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Customer Care

At SharkNinja we aim to provide best in class Customer Care.


If you have a General Enquiry and would like to contact us, please do so using one of the methods below;

We are available Monday to Friday between 8am and 6pm.

To Register Your Guarantee, Click Here

Call us on 0800 862 0453 or 0207 113 0250

E-mail us directly here – Contact Us

Write to us at Euro-Pro Europe Ltd, 15 Mariner Court, Calder Park, Wakefield, WF4 3FL


If you have a Payment or Billing enquiry, please contact us using one of the methods below;

We are available Monday to Friday between 9am and 5pm. 

Call the Payment Helpline – 0800 0834273

E-mail us at [email protected]

Christmas & New Year Delivery

Except for weekends and Bank Holidays, our courier will be delivering over the festive period as normal – with deliveries on 22nd, 27th, 28th, 29th, and the 2nd onwards.

Orders placed after midday on 20th December will be delivered after Christmas. Orders placed after midday on 28th December will be delivered in the New Year.

Scottish Highlands, UK Islands, and any other hard to reach areas; plus all parts and accessories will take up to 7 working days for delivery.

Whilst our courier will do everything they can to get your order delivered on time, they have informed us that between 11th December 2017 and 3rd January 2018, due to higher volumes of orders being dispatched through their network, plus potential weather and traffic conditions, they cannot guarantee next working day delivery.

Please see our terms and conditions for more delivery information.

If you require faster delivery, you can visit our Amazon Store which may be able to deliver quicker.

“Great. Thanks so much for your help. Best Customer Service I have come across in years. I completed your survey too and I don’t normally bother but you have been exceptional. Please pass this on to your boss if you can.”

“I just wanted to thank you for the first class Customer Service I received from you. It certainly puts my faith back in the knowledge that there are companies out there that that genuinely care about their customers. Thank you once again.”

“My replacement part arrived promptly this morning. Excellent Customer Service. I will be recommending the Shark Vacuum Cleaner to my family, friends and others. Time and again products are let down by poor customer service, so it is such a relief to deal with a company with excellent Customer Service.”

“I must say I am very impressed with the level of Customer Service which I have experienced and I will without doubt be buying another Shark machine in future. We have become so used to fighting to get any resolution to simple problems these days.”

“This is the second time that I have used the warranty with my Shark Vacuum. Not only would I rate the Shark products highly, but the Customer Service is astounding to say the least. Absolutely 5* service. I cannot think how you could improve on this. Thank you Shark”

“The person I spoke to was excellent, first class. Spoke clearly had a very pleasant telephone manner. Answered all questions, prices, availability and delivery details. Hang onto this staff member – worth her weight in gold. Amazingly good experience.”